We are providing an update on the ongoing service disruption. The Middle East (UAE) Region (ME-CENTRAL-1) has suffered damage as a result of the conflict in the Middle East and is currently unable to reliably support customer applications. While some workloads continue to function normally, we strongly recommend customers migrate all accessible resources to other Regions and restore inaccessible resources from remote backups as soon as possible. Relevant billing operations are currently suspended while we restore normal operations in this AWS Region. This process is expected to take several months.
Some users are seeing relief on this issue after refreshing their browser page. If you refresh your browser and are still experiencing this issue, please continue reaching out to our Support teams via Web Form (https://service.amplify.com/support). We appreciate your patience as we continue to work on this issue. Thank you!
RingCentral Contact Center teams are continuing to validate regional connection path mitigations across additional user groups and monitoring performance to confirm stability. The next update will be provided on the morning of September 8th, or when further information becomes available. If you are experiencing this issue, please contact customer care.
We’ve made further progress restoring messages, message edits, and shared files affected by this issue. We identified and resolved a technical limit that was slowing recovery for some accounts, and recovery for Slack Connect workspaces is now underway. Message edit restoration is nearing completion for affected workspaces. We’re continuing to validate restored data as recovery progresses.We’ll provide another update as significant progress is made.
Monitors
Amazon Web Services
A portion of Contact Center customers may be experiencing poor call quality, one-way audio, and difficulty connecting to calls due to inconsistent audio traffic reaching its destination.
RingCentral
Shakopee Infinite Campus