We are providing an update on the ongoing service disruption. The Middle East (UAE) Region (ME-CENTRAL-1) has suffered damage as a result of the conflict in the Middle East and is currently unable to reliably support customer applications. While some workloads continue to function normally, we strongly recommend customers migrate all accessible resources to other Regions and restore inaccessible resources from remote backups as soon as possible. Relevant billing operations are currently suspended while we restore normal operations in this AWS Region. This process is expected to take several months.
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RingCentral Contact Center teams are seeing signs of recovery as messaging functionality begins to process successfully. While the third-party provider’s messaging APIs remain partially degraded, testing and live observations indicate that message delivery and receipt are intermittently working. Teams will continue to monitor for stability. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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A portion of Contact Center customers may be experiencing errors with contacts that are created using a third-party messaging application.
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