UPDATE: The root cause of this issue has been identified. Our Engineering team will be testing a potential fix.
We have implemented a partial workaround for the currently identified affected domains. Customers should begin seeing restored access to these domains. The underlying issue has not been fully resolved, and other Akamai-hosted domains may continue to return SERVFAIL responses. We are monitoring the effectiveness of this mitigation and continuing to work with Akamai toward a full resolution. Customers who continue to experience issues can use the previously provided workaround to bypass affected domains from Cisco DNS. Additional updates will be provided as new information becomes available.
Monitors
Great Minds Affirm
Cisco Umbrella
Shakopee Infinite Campus