We are providing an update on the ongoing service disruption. The Middle East (UAE) Region (ME-CENTRAL-1) has suffered damage as a result of the conflict in the Middle East and is currently unable to reliably support customer applications. While some workloads continue to function normally, we strongly recommend customers migrate all accessible resources to other Regions and restore inaccessible resources from remote backups as soon as possible. Relevant billing operations are currently suspended while we restore normal operations in this AWS Region. This process is expected to take several months.
Some users are seeing relief on this issue after refreshing their browser page. If you refresh your browser and are still experiencing this issue, please continue reaching out to our Support teams via Web Form (https://service.amplify.com/support). We appreciate your patience as we continue to work on this issue. Thank you!
We're continuing to work on restoring messages, message edits, and file shares for a limited number of workspaces that were affected by an issue with custom data retention settings. We've fixed what triggered the issue and are running data recovery using backup restoration methods. Custom retention settings have been restored for impacted channels, and we're gradually re-enabling retention jobs.We will provide another update as additional information becomes available.
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