UPDATE: The root cause of this issue has been identified. Our Engineering team will be testing a potential fix.
We have implemented a partial workaround for the currently identified affected domains. Customers should begin seeing restored access to these domains. The underlying issue has not been fully resolved, and other Akamai-hosted domains may continue to return SERVFAIL responses. We are monitoring the effectiveness of this mitigation and continuing to work with Akamai toward a full resolution. Customers who continue to experience issues can use the previously provided workaround to bypass affected domains from Cisco DNS. Additional updates will be provided as new information becomes available.
RingCentral Operations teams have identified the cause of the issue and are performing corrective actions to restore service. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
Monitors
Great Minds Affirm
Cisco Umbrella
A portion of customers may not be receiving RingCentral notification emails, including two-factor authentication emails, which is preventing them from logging in.
RingCentral
Shakopee Infinite Campus